Islamabad (January 24, 2025): The Pakistan Telecommunication Authority (PTA) conducted an independent Quality of Service (QoS) survey in 17 cities across Sindh, Punjab, Balochistan, and Khyber Pakhtunkhwa during the fourth quarter of 2024. This survey was conducted to evaluate the performance and quality of services offered by Cellular Mobile Operators (CMOs) to their customers.

The survey routes were carefully selected to include main roads, service roads, and residential areas. Over a span of 64 days, approximately 2,270 kilometers were traveled per CMO to maximize coverage. Using state-of-the-art automated QoS monitoring tools, 330,000 tests were conducted to assess mobile broadband performance, while 46,000 voice and SMS samples were tested. Mobile devices were set to technology auto-detect mode to evaluate voice calls, SMS, and data sessions against the standards set in NGMS licenses and QoS Regulations 2021.

Based on compliance with KPIs, CMOs were ranked on mobile network coverage, voice services, and broadband speeds. Operators utilizing advanced technologies, such as LTE Carrier Aggregation and Voice over LTE, demonstrated superior service quality. However, certain voice KPIs fell below licensed thresholds in specific areas. Operators have been directed to take corrective actions to improve service standards.

The detailed survey results are available on the PTA website https://www.pta.gov.pk/category/qos-survey-959959384-2023-05-30, reflecting PTA’s commitment to ensuring enhanced services and fostering healthy competition among operators.

Zaib Un Nisa
Director (Communications)