Achievements

Achievements 2016-17

  • Pakistan’s efforts for the proliferation of telecom services and bridging the digital divide were recognized with the ‘GSMA Government Leadership Award 2017’ at the biggest annual telecom industry gathering at the Mobile World Congress in Barcelona, Spain.
  • PTA carried out another round of auction for the 10 MHz block of the unsold Next Generation Mobile Services (NGMS) spectrum (4G) which was won by M/s Jazz for $295 million plus 10% tax of the auction winning price as the tax to the Federal Government of Pakistan.
  • To check the compliance level of the biometric Verification System (BVS), third party audit of the system was carried out using specialized audit software.
  • Quality of service of the cellular mobile operators was assessed through cross country surveys in the last fiscal years and the observations/deficiencies were taken up with the operators for remedial actions.
  • For the facilitation of the citizens, an online NOC portal has been developed for the clearance of imported mobile handsets.
  • In order to ensure that emergency telecom services are available to the consumers in case of a disaster, PTA carried out a survey to verify the accuracy and quality of support of the emergency helpline numbers by the operators
  • PTA amended the Telecom Consumer Protection Regulations 2009 to refrain the telecom operators from announcing any Prize schemes for the public that are often used as a scam tool by the fraudsters.
  • PTA is actively playing its part as member of the National Financial Inclusion Strategy (NFIS) and has also enabled interoperability in the mobile financial services by the introduction of Third Party Service Providers (TPSP) licenses
  • To improve the network efficiency and enable substantial cost savings for operators, PTA took the lead to establish Pakistan’s first Internet Exchange Point (IXP) in line with the directions of the Telecom Policy 2015.
  • 99,748 mobile handsets have been blocked during the fiscal year 2016-17 that were reported to be stolen, missing or snatched.
  • PTA received 34,723 consumer complaints against mobile operators, PTCL, ISPs and WLL operators during the FY 2016-17, out of which 99% were resolved
  • Teledensity of the country reached at 72.41% while the cellular mobile subscriber base stood at 139.8 million at the end of FY2016-17.
  • Currently 3 out of 4 cellular mobile operators in Pakistan are offering 4G LTE services whereas 71% of the population already has access to the 3G services being offered by four cellular mobile operators. 
  • Broadband subscribers in Pakistan reached at 44.6 million at the end of FY2016-17 as compared to 2.72 million at the end of FY2012-13.
  • Broadband penetration increased to 22.6% at the end of FY 2016-17 as compared to just 7.37% in the FY 2014-15.
  • Local Loop teledensity stood at 1.56% (1.46% FLL and 0.23% of WLL) with subscription of 3.0 million at the end of FY 2016-17.
  • Telecom sector deposited Rs. 161.43 (Est.) billion as contribution to national exchequer during the FY 2016-17.
  • Foreign Direct Investment (Inflow) in telecom sector reached at US$ 105.7 million FDI inflow in Pakistan, during FY 2016-17.
  • Telecom revenue reached at Rs. 467.6 (est.) billion during FY 2016-17.
  • PTA consumer complaint management system managed to redress 99% of the received complaints.

Seminars/Conferences, Trainings, Workshops

  • H.E. Mr. Mamnoon Hussain, Honorable President of Pakistan graced the “Pakistan Mobile App Awards 2016”ceremony which was aimed at digital empowerment of the Persons with Disabilities (PWDs) using mobile applications.
  • To develop regional harmony for information sharing and technology discussions, PTA held the South Asian Network Operators Group (SANOG) 29 in collaboration with other partners at Islamabad.
  • PTA organized the ‘Pakistan Digital Forum’ where the major stakeholders of ICT development in Pakistan deliberated on the emerging challenges and the solutions thereof.
  • PTA organized a seminar on ‘Telecommunications and Cyber Issues’ in collaboration with the Commercial Law Development Program (CLDP), U.S Department of Commerce.
  • PTA also organized the ‘Pakistan School on Internet Governance’ in collaboration with other partners to develop capacity building on internet development among the youth of Pakistan.  

Achievements 2015-16

  • In response to the growing demand of more spectrum resources for the launch of mobile broadband services, PTA carried out spectrum auction in 850 MHz band which was won by Telenor for US $395 million. Consequent to the award of spectrum, Telenor launched 4G services in the major cities of Pakistan.
  • For the proliferation of telecom services in AJK & GB, PTA also held WLL spectrum auction on 29th December, 2015 where Linkdotnet and PTCL won different lots offered in various regions of the AJK & GB.
  • PTA issued the ‘Regulations for Technical Implementation of Mobile Banking, 2016’ to launch the interoperability mechanism between multiple banks and multiple operators to revolutionize the mobile banking sector.
  • PTA accepted consolidation in the market by approving the merger request of PMCL and Warid Telecom.
  • For formulation of Regulatory Framework to define scope of Inami/Promotional Schemes by Telecom Licensees and to protect consumers from Inami/Promotional Schemes and fraudulent prize scams, PTA made amendments in Telecom Consumers Protection Regulations, 2009 which were notified on January 29, 2016 as ‘Telecommunication Consumer Protection (Amendment) Regulations, 2016’. As a result of this, all CMOs stopped Inami/Promotional Schemes and fraudulent prize scams are minimized. 
  • PTA’s vision to create a ‘Smart Pakistan’ has provided enabling environment for proliferation of technologies driven by Policies in the fields of digital economy, e-health, e-commerce, travel and governance.
  • Teledensity of the country reached 70.9% while the cellular mobile subscriber base stood at 133.24 million at the end of FY2015-16.
  • Currently 3 out of 4 cellular mobile operators are offering 4G services whereas 46% of the population already has access to the 3G services being offered by all four cellular mobile operators. 
  • Broadband subscribers in Pakistan reached 32.3 million at the end of FY2015-16 as compared to 16.89 million at the end of FY2014-15.
  • Broadband penetration increased to 15.63% at the end of FY 2015-16 as compared to just 8.97% at the end of FY2014-15.
  • Local Loop teledensity stood at 1.69% (1.46% FLL and 0.23% of WLL) with subscription of 3.25 million at the end of FY 2015-16.
  • Telecom sector deposited Rs. 159.65 billion as contribution to national exchequer during the FY 2015-16
  • Foreign Direct Investment (Inflow) in telecom sector reached US$ 377.9 million, which is 13.7% of the total FDI inflow in Pakistan, during FY 2015-16.
  • Telecom revenue reached Rs. 456.4 billion wherein data revenues constitute 23% of the total revenues during FY 2015-16.
  • PTA managed to redress 99% of the complaints received through its consumer complaint management system.
  • Two Cellular Mobile Operators (CMOs) Quality of Service (QoS) Surveys were carried out at Islamabad, Rawalpindi, Peshawar, Lahore & Karachi to check voice, SMS and data services. Results of the surveys were published at PTA’s website for awareness of general public.
  • A comprehensive survey was carried out to check compliance of “Protection from Health Related Effects of Radio Based Antennas Regulation 2008”.   
  • On the direction of Supreme Court of Pakistan, type approval for mobile (SIM) based devices was started and implemented successfully
  • As part of type approval for terminal equipment a total of 1600 cases were approved with turnaround time of 4 working days which exceeds average approval times as compared to other countries, 22.4 million mobile device certificates of compliance to technical standards were issued with turnaround time of same working day, contributing to tax collection of approximately US $160 million by FBR
  • Launch of online portal system for personal mobile devices NOC allowing consumers to apply from ease of their own location without physically coming PTA premises
  • Online facilitation for allocation of numbering resources (UAN toll free, short codes, fixed & mobile numbering series) for PTA licensee. This effort resulted in issuance of 800 UAN toll free, 4500 short codes, 34 million mobile numbers allocated to cellular operators and 11 million numbers to fixed line operators resulting in 33.5 million USD revenue for PTA.
  • Some international bodies portray a limited negative aspect of Internet usage in Pakistan. In order to counter the said image a research was conducted and statistics related to Pakistan were gathered to portray factual image of the country. The statistics were later published in PTA’s annual report
  • Deployment of E-portal  for Complaints lodging by Stakeholders
  • Development of Web Analysis Cell for analysis and disposal of complaints related to illegal content over internet.

Seminars/Conferences, Trainings, Workshops

  • PTA held ‘INET Islamabad’ international conference on the importance of digital economy for sustainable development in Pakistan from 16th -18th November 2015.
  • An interactive session titled’ PTA-GSMA Mobile Money Workshop’ was held to deliberate on the evolution of mobile banking to achieve the National Policy objectives.
  • PTA held a workshop on’ Disaster Management using ICTs’ where ITU experts briefed the leading disaster management agencies on the role and importance of telecommunications in emergency situations.
  • In order to develop coordination among the ICT data sources in Pakistan, PTA conducted ’ICT Indicators Symposium’ in Islamabad.
  • PTA hosted ITU-PTA-ICTI Training on Mobile Application Development from 16th-26th February 2016. Participants from ICTI Afghanistan attend the training.

Achievements 2014-15

  • Pakistan was awarded with the prestigious ‘Spectrum for Mobile Broadband Award’ at the Mobile World Congress 2015 held in Barcelona, Spain.
  • Pakistan won a seat on the ITU Council at the 19th ITU Plenipotentiary Conference held in Busan, South Korea which decided 12 members of the Radio Regulations Board (RRB) and 48 members of the ITU Council through an election.
  • Chairman PTA, Dr. Syed Ismail Shah, elected as Vice President of General Assembly of Asia Pacific Telecommunity (APT) for three years.
  • Mr. Tariq Sultan, Member (Finance), PTA chaired Session 6 (PLENARY) of the 15th South Asian Telecommunication Regulator’s Council (SATRC) meeting.  Mr. Abdul Samad, Member (Compliance & Enforcement), PTA was nominated as Vice Chairman of the Working Group on Policy Regulation and Services.         
  • PTA carried out the SIM Re-Verification drive all across the country where each mobile phone user was required to go to a service centre, franchise or retail outlet of his/her respective mobile operator and re-verify his identity by matching his/her thumb impression with NADRA’s database. Under this project, 114.9 million SIMs were verified against 44.7 million unique CNICs at the CMO outlets. As a result of non-verification, 98.3 million SIMs were blocked out of which 26.1 million were active.
  • 4G LTE services were rolled out by CMPak Ltd and Warid in the major cities of Pakistan.
  • PTA has deregulated the international telephony rates following the revised ICH Policy issued by the Ministry of IT.
  • PTA launched a web portal named "Smart-Pakistan" (www.smartpakistan.pk) which provides one stop repository and directory of mobile applications focusing on different thematic areas such as m-Education, m-Health, m-Government, etc.
  • PTA carried out QoS survey of cellular mobile operators, including 3G and 4G KPIs, in major cities of Pakistan.
  • PTA carried out a survey to check type approval of mobile handsets being sold in the market.
  • PTA carried out surveys in 3G covered cities to assess the ground situation and ban the sale of DECT 6.0 cordless phones.
  • PTA in collaboration with Islamabad Police and mobile application developer “Pure Push” developed Mobile Emergency Alert System for Schools (MEASS) to ensure effective security of schools, colleges, universities and hospitals situated in Islamabad Capital Territory
  • Teledensity of the country reached at 62.79% while the cellular mobile subscriber base stood at 114.7 million at the end of FY2014-15.
  • Broadband subscribers in Pakistan reached at 16.89 million at the end of FY2014-15 as compared to 3.8 million at the end of previous year showing 345% growth rate.
  • Broadband penetration increased to 8.97% at the end of FY 2014-15 as compared to just 2% in the previous year.
  • Telecom sector deposited Rs. 126.2 billion as contribution to national exchequer during the FY 2014-14.
  • Foreign Direct Investment in telecom sector reached at US$ 121 million, which is 23% of the total net FDI in Pakistan, during FY 2014-15.
  • Telecom revenue reached at Rs. 449.6 billion wherein data revenues constitute 26% of the total revenues during FY 2014-15.

Seminars/Conferences, Trainings, Workshops

  • Training Program on regulatory matters for Afghan Telecommunication Regulatory Authority (ATRA) and Ministry of Communication, Afghanistan, in collaboration with ITU.
  • Multi-stakeholder forum ‘National Broadband Forum’ in collaboration with CISCO Systems.
  • Introductory session on Internet Exchange Point (IXP) in collaboration with APNIC and Internet Society (ISOC).
  • Mobile application development competition ‘The Pakistan Mobile App Awards’ in collaboration with cellular operators, service providers and ISOC.
  • 3rd National Workshop on Telecom Reporting followed by interactive media session.
  • Seminar on “Practicalities and Challenges around Network Rollout and Quality of Service” in collaboration with Anite (NEMO) Finland and Saybi Pakistan

Achievements 2013-14

  • PTA carried out successful auction of the Next Generation Mobile Services (NGMS) spectrum paving way for the launch of 3G, 4G LTE services in Pakistan.
  • PTA’s transparent and fair conduct of NGMS spectrum auction produced a total of US $ 1.22 billion for the Government of Pakistan.
  • The Honorable Prime Minister of Pakistan, Mian Mohammad Nawaz Sharif awarded NGMS licenses to Zong, Ufone, Mobilink and Telenor in a ceremony held at the Serena Hotel, Islamabad.
  • Commercial Launch of 3G services rolled out in the major cities of Pakistan by the cellular mobile operators.
  • PTA implemented the ‘Biometric Verification System (BVS) for SIM sale’ project wherein SIMs are sold and activated only after verification of customer’s finger prints from NADRA.
  • PTA conducted 10 surveys to monitor the compliance status of the SIM sales procedure by the cellular mobile operators’ outlets.
  • PTA blocked 521,440 unauthorized numbers and 48,140 unique IMEIs, 423,871 suspected numbers involved in illegal call termination, 752,603 numbers (which were more than 7 per CNIC).
  • PTA prepared Vision 2025 document highlighting the keys areas of public policy and regulatory interests focuses on development of society and consumers.
  • PTA started the type approval of mobile handsets and also launched a media campaign for awareness of general public.
  • PTA established a dedicated Web Analysis Cell /Call Center for the analysis of blasphemous and pornographic content and blocking of the offending websites through operators.
  • Chairman PTA visited the Bannu Camp to monitor the distribution of money through SIMs of Zong and NADRA registration. PTA also carried out survey of IDP centers to monitor the process of SIM issuance.
  • PTA carried out QoS survey of cellular mobile operators in major cities of Pakistan.
  • Teledensity of the country reached at 79.6% at the end of FY2013-14 as compared to 75.2% in FY2012-13.
  • Cellular mobile subscriber base stood at 139.9 million at the end of FY2013-14 with growth rate of 9.1% over the previous year.
  • Broadband subscribers in Pakistan reached at 3.79 million at the end of FY2013-14 as compared to 2.7 million at the end of previous year showing 39% growth rate.
  • Telecom sector deposited an all time high Rs. 243.8 billion as contribution to national exchequer during the FY 2013-14.
  • Foreign Direct Investment in telecom sector reached at US$ 903 million, which is 34% of the total FDI in Pakistan, during FY 2013-14.
  • Telecom revenue reached at Rs. 465.6 billion as compared to Rs. 440 billion in the previous year.

Seminars/Conferences, Trainings, Workshops

  • Training on ‘3G/4G QoS monitoring and benchmark testing’ in collaboration with Anite (NEMO), Finland.
  • Orientation to Military College of Signals students about the role and working of PTA and latest developments in the telecom sector of Pakistan.

Achievements 2012-13

  • PTA initiated the process of Next Generation Mobile Services (NGMS) auction and hired ‘Value Partners Management Consulting Limited’ as Consultant for NGMS spectrum auction.
  • PTA carried out Broadband QoS Survey and EDGE/GPRS QoS Survey.
  • PTA carried out surveys to monitor the sales channels/retailers of the cellular mobile companies in order to ensure the compliance of PTA’s SIM Sales SOP by Customer Service Centers (CSCs), franchises and retailers.
  • PTA established dedicated helpline for receipt and processing of complaints from general public against suspected grey traffic activity.
  • Teledensity of the country reached at 75.2% at the end of FY2012-13 as compared to 71.7% in FY2011-12.
  • Cellular mobile subscriber base stood at 127.77 million at the end of FY2012-13 with growth rate of 6.7% over the previous year.
  • Broadband subscribers in Pakistan reached at 2.7 million at the end of FY2012-13 as compared to 2.1 million at the end of previous year showing 30% growth rate.
  • Telecom sector deposited over Rs. 124.5 billion as contribution to national exchequer during the FY 2012-13.
  • Total telecom revenue reportedly reached at Rs. 440.2 billion as compared to Rs. 411 billion in the previous year.

Seminars/Conferences, Trainings, Workshops

  • ITU online training on “Consumer Protection & Protection from Spamming, Obnoxious, Fraudulent & Unsolicited Communication”

Achievements 2011-12

  • PTA launched the ‘Automation of Pre-Sale Documentation’ project in order to streamline the record of subscriber antecedents.
  • Prime Minister of Pakistan, Raja Pervaiz Ashraf inaugurated the Cellular Village Connection Trial (CVCT) project at Attmuqam, Neelum Valley, Azad Jammu and Kashmir as part of the efforts to provide latest telecommunication facilities to the people of AJ & K.
  • PTA signed MoU with State Bank of Pakistan to develop a simplified regulatory framework for proliferation of mobile banking services in Pakistan.
  • PTA issued SOP to encourage infrastructure sharing among the cellular operators, outlining the tenancy ratio targets to be achieved by operators in the next three years.
  • PTA prepared a comprehensive Tariff Awareness Guide for consumers highlighting important aspects of tariffs and packages.
  • PTA carried out Broadband Quality of Service Survey, BTS Health Hazard Survey and Mobile Operators helpline Assistance Survey.
  • PTA launched Consumer Perception Survey System (8899) to gauge the consumer experience w.r.t. the cellular mobile services.
  • Teledensity of the country reached at 71.7% at the end of FY2011-12 depicting growth of 5% over FY2010-11.
  • Cellular mobile subscriber base stood at 120.15 million at the end of FY2011-12 with growth rate of 10.3% over the previous year.
  • Broadband subscribers in Pakistan reached at 2.1 million at the end of FY2011-12 as compared to 1.49 million at the end of previous year showing 41% growth rate.
  • Telecom sector deposited over Rs. 132.5 billion as contribution to national exchequer during the FY 2011-12.
  • Total telecom revenue reportedly reached at Rs. 411.4 billion as compared to Rs. 363 billion in the previous year.

Seminars/Conferences, Trainings, Workshops

  • Workshop on “What can telecommunications do for agriculture” in collaboration with LIRNEasia.
  • Workshop on Mobile Banking Regulations in collaboration with Consultative Group to Assist the Poorest (CGAP). 
  • Workshop on IPV6 and DNS Security Extensions (DNSSEC) in collaboration with Asia Pacific Network Information Centre (APNIC).
  • Seminar on “What’s ahead in telecommunications for Pakistan” in collaboration with Teletimes International.

Achievements 2010-11

  • PTA issued the Vision 2020 document highlighting the prospective developments in the telecom sector over the next ten years.
  • PTA issued Cellular Mobile Network QoS Regulations 2011, GPRS/EDGE Quality of Service Regulations 2010 and Number Allocation and Administration Regulation 2011.
  • PTA declared Most Progressive Telecom Regulator in South Asia while Chairman PTA, Dr. Mohammed Yaseen recognized as Best Telecom Regulatory Leader of the Year by South Asian, Middle Eastern and North African (SAMENA) Telecommunication Council.
  • PTA signed Memorandum of Understanding (MoU) with leading universities of Pakistan to initiate research integrated activities and awarded five Gold Medals and cash prizes to final year students of HEC recognized universities for outstanding research projects in the field of telecom and IT.
  • PTA arranged ‘100 million subscribers’ celebration event where Prime Minister of Islamic Republic of Pakistan, Mr. Syed Yousaf Raza Gilani, graced the occasion as the Chief Guest.
  • PTA joined hands with Alcatel Lucent Pakistan to donate laptops to the children of SOS Village as part of Corporate Social Responsibility. 
  • PTA launched new online complaint management system for quick resolution of telecom consumer complaints.
  • PTA launched Subscriber Verification System “789” where a consumer buys a non-active SIM and then calls at short code 789 to get it activated from the concerned mobile operator after necessary verification of his/her antecedents.
  • PTA conducted comprehensive QoS survey of cellular mobile companies and PTCL. On account of poor results, PTA issued Show Cause Notice to PTCL.
  • Cellular mobile subscriber base stood at 108.9 million at the end of FY2010-11 with growth rate of 10%, double than that of the previous year.
  • Broadband subscribers in Pakistan crossed the one million mark and reached at 1.49 million at the end of FY2010-11 as compared to 0.9 million at the end of previous year showing 66% growth rate.
  • Telecom sector deposited Rs. 116.9 billion as contribution to national exchequer during the FY 2010-11.
  • Total telecom revenues reached at Rs. 362 billion, 2% more than Rs. 355 billion in the previous year.

Seminars/Conferences, Trainings, Workshops

  • Seminar on “To be or not to be is not the question: 3G is coming” in collaboration with ZhongZing Telecom (ZTE)
  • Seminar on “Manufacturing 3G Devices in Pakistan – Opportunities for all” in collaboration with QualComm Incorporation
  • Conference on “Local Language Content Stimulus” in collaboration with U4U.com
  • ITU course online Training course on “Interconnection and cost Modeling”
  • ITU Workshop on Migrating to converged Licensing
  • ITU Workshop on IPV6  Strategy for Telecom Service Providers
  • ITU Workshop on “Broadband Policy and Regulation: Emerging Practices and Lessons”